The summer vacation season has officially kicked off, bringing back old nightmares for travelers. Fake accommodations, phantom agencies, and fine print traps are ready to ruin holidays. But there is a way to fight back. Dejan Gavrilović from the "Efektiva" association breaks down exactly how to spot a scam and get your money back when things go wrong.

The "We Don't Cook the Food" Excuse

When you book a package tour, the agency is legally liable for everything: transport, accommodation, and meals. Yet, many agencies try to dodge responsibility with classic lines like, "We don't fly the plane" or "We don't cook the hotel food." Factually true? Maybe. Legally binding? Absolutely not. The law is clear: if the agency sold the package, they own the outcome. If the photos in the brochure do not match the reality on the ground, you must complain immediately. Silence means you lose your right to a refund or discount. Gavrilović stresses that travelers must file a formal complaint on site, forcing the agency to fix the issue right then and there.

Cancellations, Fuel Surcharges, and Bankruptcy Risks

Agencies often hold onto cash even when the law says otherwise. Recent tensions in the Middle East and attacks on Cyprus sparked panic cancellations, but agencies dragged their feet on refunds. Know your rights: canceling 45 days before departure means a full refund minus admin fees. Closer to the date, penalties rise, but for valid reasons like illness or emergency states, agencies can only keep actual costs. Beware of vague fuel surcharges; without a documented calculation, these charges are often illegal and refundable. Finally, watch out for agency bankruptcies. Many operate with minimal capital. If an agency folds, travel insurance guarantees might only cover half the debt, leaving many travelers out of pocket. Always read the policy fine print.