Vasil Terziev: Deep Change in Call Sofia, Rethinking Processes
Sofia Mayor Vasil Terziev announced on Facebook that a profound change has begun in the city’s Call Sofia service, which aims to rethink processes rather than simply accelerate them.
Last week, Terziev submitted a signal to Call Sofia regarding a pothole in the road surface. This was not one of the urgent cases, but rather one of those issues that seem minor until one encounters them multiple times.
The mayor's initiative highlights the ongoing transformation within Call Sofia, where the focus is now on reevaluating and improving the service's processes to enhance overall efficiency and effectiveness in addressing citizen concerns.